Provider Telehealth Use and Experience Survey | Optum

Providers have adopted telehealth at a massive scale. This surge has shown the value of virtual visits — as well as revealed pain points in the provider experience. 

According to an Optum survey, 65% of healthcare providers had never used telehealth prior to the pandemic. Today, only 3% say they have never used telehealth. While providers agree that telehealth is here to stay, they also shared opportunities for enhancements that can improve virtual care. 

Download this free ebook to learn: 

• The most common visit types for telehealth services
• How patients access and schedule virtual visits
• The telehealth features and frustrations providers say impact their virtual care experiences. 
• 6 technology enhancements providers say would improve telehealth.

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