Searchunify’s Intelligent Chatbots: A Win-Win for Both Customers & Agents

Investments in self-service technology like chatbots or virtual assistants continue to swell up. Be it customer service, community engagement, or social listening, almost every team wants chatbots. Having established that, deploying standalone bots for each use case can take a toll on the ROI and the bottom line. This is where SearchUnify’s intelligent bots kick in.

TSIA recognized SearchUnify’s chatbots as “a best-of-breed,” and there’s a good reason for that. Built on the cognitive framework, SearchUnify’s unified approach delivers relevant and personalized answers to internal and external users. Download this datasheet for in-depth knowledge of how it functions.

Key Takeaways

  • Know the difference between traditional & intelligent chatbots that power AI & ML
  • Learn how SearchUnify’s cognitive framework powers bots for multiple use cases
  • Discover how SearchUnify’s bot, leveraging unsupervised learning, self-learns to minimize human efforts


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