How Good is Your Communications System?
Creating an efficient communication system Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications system plays a …
Navigating AI with RingCentral
The meteoric rise of artificial intelligence (AI) is reshaping today’s IT paradigms. No longer relegated to the domain of data scientists, AI now stands at the forefront of human- machine …
The Key to Building a Customer-Centric Team
80% of customers now view their experience as being of equal importance to the products they buy from a company. With the importance of customer retention, it’s also worth noting …
How Unified Communications Can Deliver Certainty in Times of Crisis
In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within the same teams. …
A Phoney Prediction
Today, you might work from home permanently or visit the office once or twice a week. You might even be in the office full-time, but with more flexibility than before. …
The New Digital Landscape
Your Guide to Next-Gen CX Connections It’s more than just email and chat. Your customers have already moved beyond First Generation digital (Email, Chat) on to Next Generation digital (Social, …
Achieving Personalized Contact Center Experiences
Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service? In the past, contact centers have used a one-size-fits-all approach. This made sense …
What You Need to Teach Your Call Center Agents
Customer expectations are constantly increasing. They want agents who are personable, quick and skilled. As a result, call centers are putting more time, effort and money into their training programs …
