The ROI of Personal Connections
75% of businesses believe they’re customer-centric, but only 30% of consumers agree – a divide that can cost you business, alienate your customers, and have a very real impact on …
75% of businesses believe they’re customer-centric, but only 30% of consumers agree – a divide that can cost you business, alienate your customers, and have a very real impact on …
Now more than ever, defining and optimizing your company’s customer service approach is of upmost importance. Statistics show that better service equates to better retention – and a mere 5% …