Let’s face it. For most companies, their customer data is just about as fragmented as the last season of Game of Thrones. For marketing and CX leaders, this data chaos …
Empowered agents, engaged customers, bigger profits There are many reasons why a business should invest in a unified communications and contact center platform. Beyond agent productivity, lower costs, and streamlined …
Inflation, a persistent rise in the prices of goods and services, poses a considerable challenge to businesses across various industries. For B2C marketers, the impact of inflation can be particularly …
75% of businesses believe they’re customer-centric, but only 30% of consumers agree – a divide that can cost you business, alienate your customers, and have a very real impact on …
Did you know that 74% of consumers say they are likely to choose another business after a poor phone experience? When the phone rings, are you building relationships or driving …
75% of businesses believe they’re customer-centric, but only 30% of consumers agree – a divide that can cost you business, alienate your customers, and have a very real impact on …
Did you know that 74% of consumers say they are likely to choose another business after a poor phone experience? When the phone rings, are you building relationships or driving …
The internet is filled with a myriad of definitions for customer engagement. But to break it down in simple terms: customer engagement is the interaction between a business and its …
Customers are crucial to every business’s success and keeping them satisfied is the number one priority. Customer engagement plays an important role in customer satisfaction, increasing sales, and improving customer …
With implementations of analytics and machine learning, many organizations are actively making even more technology investments to improve customer engagement and to offer new services to their customers and partners. …
