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customer engagement

B2B Expert's Blog

Key Factors for Impactful Web Design, User Experience (UX) and Customer Engagement

It’s no secret that today’s leading brands have been establishing their online presence for years, now – with top notch websites and social media profiles. At the same time, this …

B2B Expert's Blog

The Essential Elements of Building an Adaptive Online Website Environment

In a perfect world, your company’s website was at least initially designed to server important marketing, sales and business operations tasks, such as attracting new clients, bringing in new orders …

B2B Expert's Blog

Best Practices: Tips to Increase Customer Engagement & Show That You Really Care!

More now than ever before, customer and brand loyalty are huge contributing factors when it comes to business growth and profitability. Put simply enough, the more customers that you make …

Research / Sales & Marketing / White Papers

Don’t Think You Have Time for Advocacy?

Learn how Advocate Marketing software makes customer engagement faster, easier, and more effective. Wondering how much time it *really* takes to run an advocate community using Influitive’s AdvocateHub? In this …

Research / Sales & Marketing / White Papers

The SaaS Vendor’s Guide To Customer Engagement, Retention & Advocacy

Want to lead customers down the path to retention and advocacy? After onboarding, most SaaS customers have to find their own way to success—with little more than a few CSM …

InfoTech / Research / White Papers

Case Study: Esurance and Modern Customer Engagement – Nuance and Esurance work together to propel sales growth and customer satisfaction

In a modern world, with modern customers, Esurance understands that people prefer to receive help differently—whether that’s calling a knowledgeable expert or getting immediate assistance online through live chat. To …

InfoTech / Research / White Papers

Frost & Sullivan: Update Your Contact Center Today or Risk Losing Business Tomorrow

Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can step up and …

InfoTech / Research / White Papers

Ebook: Maximizing Customer Engagement for Maximum Revenue Growth

Companies that provide the intelligent support and engagement consumers expect reap the rewards of lower costs and higher revenue. Happier customers translate directly into loyal customers, period.

InfoTech / Research / White Papers

Ebook: The Future of Customer Engagement

At the rate businesses are appearing and disappearing today, in ten years 40% of current Fortune 500 companies will no longer exist. The companies that will persist are the ones …

Research / Sales & Marketing / White Papers

The Advocate Marketing Playbook

Your blueprint for advocate marketing success The Advocate Marketing Playbook, created by TOPO and Influitive, provides marketers with a blueprint from which to build and manage a successful advocate marketing …

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