With implementations of analytics and machine learning, many organizations are actively making even more technology investments to improve customer engagement and to offer new services to their customers and partners. …
It’s no secret that today’s leading brands have been establishing their online presence for years, now – with top notch websites and social media profiles. At the same time, this …
In a perfect world, your company’s website was at least initially designed to server important marketing, sales and business operations tasks, such as attracting new clients, bringing in new orders …
More now than ever before, customer and brand loyalty are huge contributing factors when it comes to business growth and profitability. Put simply enough, the more customers that you make …
Learn how Advocate Marketing software makes customer engagement faster, easier, and more effective. Wondering how much time it *really* takes to run an advocate community using Influitive’s AdvocateHub? In this …
Want to lead customers down the path to retention and advocacy? After onboarding, most SaaS customers have to find their own way to success—with little more than a few CSM …
In a modern world, with modern customers, Esurance understands that people prefer to receive help differently—whether that’s calling a knowledgeable expert or getting immediate assistance online through live chat. To …
Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can step up and …
Companies that provide the intelligent support and engagement consumers expect reap the rewards of lower costs and higher revenue. Happier customers translate directly into loyal customers, period.
At the rate businesses are appearing and disappearing today, in ten years 40% of current Fortune 500 companies will no longer exist. The companies that will persist are the ones …
