What Consumers Expect from the Customer Experience
It goes without saying that the past two years have brought A LOT of changes. And consumer expectations have shifted along with the global landscape. More consumers have shifted to …
The Future of Customer Experience
Your guide to everything you need to start working remotely, from how to stay engaged, to essential remote work tools, to examples of remote teams doing it right.
How to Create an Effective Customer Experience Strategy for Your Business
Nowadays businesses are in fierce competition to provide an outstanding customer-centric experience. The sustainability of any company is achievable through customer relationships; therefore, employing effective customer experience (CX) strategies is …
451: The Right Observability Tool Improves Customer Experience, and the Bottom Line
Application performance has always been important. Uncertain market conditions and the accelerated shift to digital business have elevated performance to be a top imperative for most organizations. Survey data from …
Why Large Companies Must Harness the Power of Social Media
Social media for commerce isn’t just for start-ups, creative brands, and small businesses. From small local stores to large global corporations, social media is a full-blown CX channel that drives …
The Hidden Costs of Poor Customer Relationships
Discover how to promote a positive customer experience among your employees. The customer experience is rapidly changing thanks to the advancements in technology. One exceptional act of service now has …
Chatbots: How Can they Transform Logistics and Supply Chain Management?
When it comes to logistics and supply chain management, the demand for incorporating cutting edge technology – within the web and mobile app development – is now at an all-time …
Transforming Customer Experience: Life Sciences
Live Event: July 25, 2019 at 10:00 AM EST Life Sciences organizations have complex environments filled with stringent and continually changing regulations, but need to serve customers with simpler processes …
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads …
Frost & Sullivan: Global Research Midsized Call Centers take a Digital-first Approach
The Internet has brought unprecedented choices, information, and convenience to customers. In turn, this has prompted businesses to evolve their customer engagement strategies. One of the most significant changes has been …
