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Customer Experience

InfoTech / Research / White Papers

Pure Storage’s Evergreen Storage Continues to Be the All-Flash Array Market’s Customer Experience Program to Beat

The legacy model for how enterprise storage vendors interact with their customers during product acquisition, ongoing management, and technology refresh is giving way to a much better model that is …

B2B Expert's Blog

Customer Experience Strategy: 3 Keys to Enhancing the Customer Experience

A good customer experience strategy is the key to success for any business. Customer experience can make or break a company, and it has been shown that customers who have …

Downloads / InfoTech / Research

Keys to Delivering a Modern Customer Experience

At times it can feel like the modern customer is impossible to please. Each individual consumer is diverse, demanding and ever changing. How do you ensure you are able to …

Downloads / InfoTech / Research

What Consumers Expect from the Customer Experience

It goes without saying that the past two years have brought A LOT of changes. And consumer expectations have shifted along with the global landscape. More consumers have shifted to …

InfoTech / Research / White Papers

The Future of Customer Experience

Your guide to everything you need to start working remotely, from how to stay engaged, to essential remote work tools, to examples of remote teams doing it right.

B2B Expert's Blog

How to Create an Effective Customer Experience Strategy for Your Business

Nowadays businesses are in fierce competition to provide an outstanding customer-centric experience. The sustainability of any company is achievable through customer relationships; therefore, employing effective customer experience (CX) strategies is …

Downloads / InfoTech / Research

451: The Right Observability Tool Improves Customer Experience, and the Bottom Line

Application performance has always been important. Uncertain market conditions and the accelerated shift to digital business have elevated performance to be a top imperative for most organizations. Survey data from …

B2B Expert's Blog

Why Large Companies Must Harness the Power of Social Media

Social media for commerce isn’t just for start-ups, creative brands, and small businesses. From small local stores to large global corporations, social media is a full-blown CX channel that drives …

Human Resources / Research / White Papers

The Hidden Costs of Poor Customer Relationships

Discover how to promote a positive customer experience among your employees. The customer experience is rapidly changing thanks to the advancements in technology. One exceptional act of service now has …

B2B Expert's Blog

Chatbots: How Can they Transform Logistics and Supply Chain Management? 

When it comes to logistics and supply chain management, the demand for incorporating cutting edge technology – within the web and mobile app development – is now at an all-time …

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