Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
The Guide to Delivering a True Omnichannel Customer Experience
The concept of omnichannel CX has been watered down. It’s more than simply communicating with customers on every channel. True omnichannel support ensures seamless transitions and consistent experiences from one …
The Changing Face of Retail
What does it mean to be a “retailer” today? What may have been standard just ten years ago, no longer holds true. In the past year, big box retailers were …
The Undeniable Benefits of Live Chat
The behavior of consumers is constantly changing, but lately it has felt like shifts are happening at warp speed. Instead of acting like an ostrich with its head in the …
Three Apps for Improving Customer Service Through Mobile Devices
Through the years, we have seen how technology has helped us make transformative changes. Think of technology as life-support — continuously facilitating our lives, helping us accomplish our daily tasks …
Why Large Companies Must Harness the Power of Social Media
Social media for commerce isn’t just for start-ups, creative brands, and small businesses. From small local stores to large global corporations, social media is a full-blown CX channel that drives …
The Hidden Costs of Poor Customer Relationships
Discover how to promote a positive customer experience among your employees. The customer experience is rapidly changing thanks to the advancements in technology. One exceptional act of service now has …
HCM Whitepaper: Partners for Life: Redefining Customer Service
Why should you prioritize customer service in selecting an HCM vendor? Find out. An HCM solution becomes an integral part of your operation. It houses all of your employee data, …
Empowering Financial Services Employees to Deliver on Customer Experience
For most financial services organizations, customer centricity is a priority. This vision starts with transforming your customer service experience – which may not be as simple as it sounds. Find …
