Before making the decision to begin the Conversational AI journey, you must understand the drivers and approaches for building a conversational solution. This will help you...
When it comes to logistics and supply chain management, the demand for incorporating cutting edge technology – within the web and mobile app development – is now...
Join us to brainstorm your use case and build out your unique business case for AI.
In this interactive, one-of-a-kind online workshop, IBM Watson experts will share examples...
Live Event: July 25, 2019 at 10:00 AM EST
Life Sciences organizations have complex environments filled with stringent and continually changing regulations, but need to serve...
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding...
What’s in the white paper?
Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands...
Senior business leaders know what’s good for their O2C processes. But when it comes to a solution like O2C automation, separating fact from fluff can be tricky. This eBook...
In a survey conducted by Accenture, 66% of people said they quit doing business with a company because of a negative experience. Customer service is a key competitive differentiator....
Now that you’ve proven that AI will meet your business needs, it’s time to get started. You are about to embark on a journey that will transform your business and will...
Today’s customer service expectations are more complex than ever before, requiring omnichannel experiences, personalization, contextual continuity, and speed. As if...