CRM Evolved
Customer relationship management (CRM) systems have primarily been utilized as databases for managing customer records. But to engage today’s communications and media customers, you also need to transform your organization …
CRM Evolved
Customer relationship management (CRM) systems have primarily been utilized as databases for managing customer records. But to engage today’s communications and media customers, you also need to transform your organization …
The Art of Integration
It’s amazing how online and offline data remains disconnected. Sculptor and conservationist, Jason deCaires Taylor knows the benefits of connecting two different worlds. In our guide, The Art of Integration, …
TSIA 2016 State of Customer Success
Customer success as a corporate practice and organizational entity continues to spread at a rapid pace across the technology industry. The TSIA 2015 Customer Success Baseline Survey showed that it …
Forrester: The Future of Customer Service
In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is shaping customer …
5 Reasons to Adopt Business Rules
Learn 5 simple reasons you need business rules to help speed up workflows, bring new products to market and better serve your customers by downloading this informative asset now!
The Secret To Great Customer Service Is Your Platform
Learn how to build a customer engagement platform that is perfectly tailored to provide your customers with top-shelf customer service. From the basics to advanced tactics, this eBook will show …
5 Dreamforce Announcements That Will Shape Service in 2015
The future of business success depends on whether companies adopt to a service-first strategy, delivering service that is more personal, smarter and faster. With Salesforce Service Cloud – built on …
4 Steps to Incredible Customer Service
Over the past several years, customer service has undergone a dramatic shift, taking an omni-channel approach, and providing service on every channel, everywhere. This shift was driven by customers who …
ServiceNow ServiceWatch Impact Study
Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from manufacturing and supply chain through to customer service …
