Let’s face it. For most companies, their customer data is just about as fragmented as the last season of Game of Thrones. For marketing and CX leaders, this data chaos …
Modern customer needs and preferences have changed dramatically in recent years. They demand seamless and instantaneous communication across any channel, at any time. In fact, recent Kustomer research revealed customers …
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
When it comes to logistics and supply chain management, the demand for incorporating cutting edge technology – within the web and mobile app development – is now at an all-time …
Live Event: July 25, 2019 at 10:00 AM EST Life Sciences organizations have complex environments filled with stringent and continually changing regulations, but need to serve customers with simpler processes …
Compared to other phone systems, chat bots and ticketing systems, VoIP allows customer support calls to be handled quicker – at least according to Paradyn. More importantly, it allows for …
Every customer support ticket is important, and time to resolution is crucial, especially if the issue affects something your customers rely on every day. As an industry leader in business …
Scale your customer service operations in smart ways, whether you’re moving upmarket or adding products and features. Customer support costs be reduced by 25% or more when proper knowledge management …
Now more than ever, defining and optimizing your company’s customer service approach is of upmost importance. Statistics show that better service equates to better retention – and a mere 5% …
