The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and …
Your ultimate guide to an agent-centric contact center. Attract and retain the best agents from everywhere using this expert advice. Empowering your agents is key to driving business—but there’s a …
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on …
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
Customer Experience (CX) initiatives aim to maximize the value and positive experiences customers have with your product and services in order to reduce churn and increase retention. However, understanding all …
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
