The Road To Digital Experience Success: A Modern Approach For Mid-Size Firms
The world of work is not changing. It has already changed. Firms that have not boarded the ship need to get on now or risk being left at shore. Mid-size …
Forrester Opportunity Snapshot: Zero Trust
Cloudflare commissioned Forrester Consulting to explore the impact of 2020’s disruptions on security strategy and operations among companies of all sizes. This Opportunity Snapshot survey examines how the understanding and …
The Changing Faces of Technology Buyers—A Look at Technology Buyers in Higher Education
Traditionally, the technology department has been in charge of IT purchasing decisions but today, technology spending has moved to many parts of the business and organizations must understand their unique …
Bringing Digital to the Classroom—Revolutionizing K-12 Education
The advent of digital technology has impacted every facet of society and business. Now, it’s an integral part of public sector organizations, specifically education. In March 2018, Dell commissioned Forrester …
eBook: Artificial Intelligence with the Human Touch – Blend AI with Human Agents to Improve Both Customer and Agent
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at …
Designing a Customer Obsessed Business
This Forrester Consulting study gauges how organizations are dealing with CX imperatives and highlights opportunities for improvement.
Forrester TEI of Red Hat Virtualization
Red Hat commissioned Forrester Consulting to conduct a Total Economic ImpactTM (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Red Hat® Virtualization. This study provides readers …
The Total Economic Impact of Application Performance Management (APM)
CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises may realize by deploying CA Application Performance …
Forrester Whitepaper – How Customer Feedback Builds Your Brand
Today’s perpetually connected consumers have taken control of the marketers’ message. They decide where, when, and how they want to engage with brands. They widely share their experiences — good, …
The 2015 Forrester Wave™: B2E Cloud IAM
The Forrester Wave report identifies the six most significant solution providers in the market, evaluating the strengths and weaknesses of each vendor against 15 criteria, including current offering, strategy and …
