Did you know that 73% of the global population uses smartphones and sends more than 16 billion texts each day? Mobility is now ubiquitous and this explosive shift has more …
What is clear is that IoT is a disruptive force, one that will change business models, technology investments, consumer experiences and everyday life. And while we’ve been hearing about IoT …
Adobe wanted to enable creativity in their customers and allow them to be mobile and function in the cloud. Recognizing that identity was key to making this work they leveraged …
The opinions of peers have always held sway over our purchasing decisions. In previous generations, we would gather in marketplaces, congregating around busy stalls to exchange opinions or experiences we …
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between …
