Infographic: Need for Speed
Need for Speed: Frictionless Remote Support At Last Traditional technology hasn’t kept up with the expectations of your customers and employees. They rely on you to solve their toughest issues …
IDG: A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT …
Zero Motorcycles
Zero Motorcycles is the largest producer of fully-electric motorcycles worldwide but a lack of dealership technicians familiar with the bikes they produce was posing a significant challenge. Trying to talk …
ON-Demand Webinar: Remote Support Services – The Antidote to Growing IT Complexity
There’s no denying the increasing complexity of the IT landscape: From new technology and devices to the growing costs of supporting a sprawling infrastructure, IT support professionals face new challenges …
IDC Spotlight on Remote Support with Dell & Dover Financial
IDC recently spent time with two customers of clientless remote software, Dell and Dover Federal Credit Union, who spoke about the importance of security, feature sets and the strong relationships …
IDC Technology Spotlight – Empower Your Techs with Video-Aided Remote Support Tools
Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development involves providing video-assisted support …
Video Collaboration in the Field: See the Path to Resolution
Did you know that best in class field service organizations are 69% more likely than their peers to have implemented live collaborative video tools to loop in remote experts? To …
2015 Remote Support Trends
Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint is expanding to include support for …
Evolving Technology for Remote Support Software in Cloud and Mobile Environment
What IDC calls the 3rd Platform — cloud, mobile, social, and big data/analytics — will continue to drive growth and innovation across all industries that depend on IT resources. Clientless …
The Truth about Customer Experience
This article from the Harvard Business Review shows how organizations that are able to skillfully manage the entire customer journey, versus just the typically emphasized touchpoints, reap enormous benefits. These …
