Guide: Leading an Agent-Centric Contact Center
Your ultimate guide to an agent-centric contact center. Attract and retain the best agents from everywhere using this expert advice. Empowering your agents is key to driving business—but there’s a …
State of Human Connections at Work
The way we connect has changed drastically The global pandemic of 2020 ushered in sweeping changes to almost every aspect of our lives, affecting the way we connect both personally …
2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on …
How the Combination of Message, Video, and Phone Will Reshape The Future of Work
As business leaders plan to support more remote work in the immediate and distant future, equipping remote workers with the right technologies is mission-critical. The last-minute remote work tools businesses …
State of Hybrid Work Report
Not all businesses can go 100% remote. Is hybrid work the answer? Knowing how to navigate a new hybrid work model can be new terrain for many small businesses. To …
Power of Voice Communication at Work
Research shows employees feel most connected through voice communication. In an age of texts, emails, and instant message applications, you might think phone calls are dead and buried. Nothing could …
Enhancing Teams with Enterprise-Grade Telephony
Today’s businesses depend on a robust communications experience to drive innovation, and phone calls are at the heart of that experience. However, it’s not just about picking up the phone …
Contact Center Disaster Recovery and Business Continuity: Best Practices and Readiness Guide for Success
Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down …
Microsoft Teams & Telephony: Why Businesses Prefer UCaaS Providers
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher levels of …
Unrecognizable Collaboration – How teams work together from anywhere
How teams work together, from everywhere! In this insight report, we’ve profiled 5 of the most exciting applications, investigating precisely how organizations are implementing video and how it’s affected their …
