Even with the evolution of technology, a majority of repondents to enterprise professional surveys still prefer telephone calls when solving complex business issues. Given the business-critical nature of voice calls, …
The decision to invest in new technology should never be taken lightly. From calculating ROI to anticipating and negotiating contracts and changes in infrastructure, there are a multitude of factors …
Real-time virtualization is not about bypassing the PSTN—it’s about improving customer interactions. We can adjust processes without being intrusive. Virtualization has allowed us to increase automation, which is ultimately the …
The concept of working from home is becoming increasingly popular, but it can’t be done effectively without unified communications to tie together otherwise disparate tools. Key takeaways: No longer are …
Simply picking a service provider isn’t good enough. You need to be sure that they will provide solutions that address your needs—in the interest of your business processes, as well …
