The conversation around the cloud has been booming of late, with the topic showing up everywhere from IT back offices to Fortune 500 C-Suites. Despite cloud’s ubiquity,...
As the cybersecurity threat landscape has evolved over the past 20-plus years, the firewalls originally employed by IT the world over have grown increasingly ineffective...
Choosing the right cybersecurity solution is challenging. You need to protect your organization from increasingly sophisticated threats, but you don’t want to consume...
Download “Messaging Done Right” to learn best practices for integrating customer service messaging into your omni-channel customer engagement strategy. You’ll...
In a modern world, with modern customers, Esurance understands that people prefer to receive help differently—whether that’s calling a knowledgeable expert or getting...
Nuance is honored to have received the #1 ranking among the 10 chatbot/virtual assistant vendors evaluated, earning the ranking of “differentiated” for reporting &...
Protecting access to privileged credentials — the preferred target of cybercriminals and malicious insiders — is rapidly evolving as a must-have compliance requirement....
Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements...
Your people have something to say, but are you really hearing them?
Organizations like yours have been putting an increased amount of time and money into employee engagement...
This exclusive whitepaper from Matt Charney, Executive Editor of Recruiting Daily, dives into the challenges faced by modern organizations in gauging employee sentiment and...