TCO Tool
Every enterprise, regardless of the industry, struggles with the management of data. Many IT and Storage professionals have turned to cloud-based storage for storing second copies of data or for …
GDPR: 5 Lessons Learned, Veeam Compliance Experience Shared
The new EU General Data Protection Regulation (GDPR) is the most important change in data privacy regulation in 22 years and it will have a profound impact on every organization …
A step-by-step guide to cloud adoption and data protection
Public clouds can become an essential part of your data protection strategy and can even be used as your secondary data center or an offsite backup storage. If you plan …
Gartner Report: Making Live Chat A Must-Have Engagement Channel
By 2022, over 85% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. We believe this comes as …
How AI Will Transform Sales
Artificial Intelligence (AI) innovations in sales, especially in knowledge-based and data-heavy industries like insurance, are happening at an unprecedented pace. Instead of supplanting traditional sellers, AI will augment how they …
Gartner Report: Alternative Channels for Engaging Customers of the Future
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has …
Forrester Report: Artificial Intelligence with the Human Touch
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at …
The US Contact Center Decision-Makers’ Guide: The Omnichannel Routing Chapter
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless …
Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision …
The US Contact Center Decision-Makers’ Guide: The Omnichannel Chapter
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between …
