Most B2B companies say the customer experience is a priority, but their teams are not prepared or coordinated enough to make this a reality. It starts with strong alignment between …
The rapid growth of Microsoft Office 365 is creating opportunities for IT managers to leverage Exchange Online as an efficient cloud-based email platform. But Office 365 also brings challenges, particularly …
There is a lot of industry buzz about key performance indicators (KPIs), but most contact centers are only equipped to optimize their KPIs locally. With the increasingly competitive global economy, …
Read this eBook to learn ways to increase the efficiency and productivity of your contact center. If yours is an existing contact center with infrastructure that has been built up …
Many companies are moving to a cloud-hosted customer relationship management (CRM) system and the Salesforce Sales and Service Clouds are emerging as the clear leaders. While countless companies use Salesforce …
Identity and access management (iAM) processes have always been convoluted. They affect many people (both customers and employees), systems, and teams, and this complexity makes it difficult to protect against …
Data is becoming increasingly important in business. As a result, more and more organizations are becoming attractive targets for hackers. Data breaches caused by stolen credentials are on the rise. …
Meeting today’s demands isn’t easy, and it can’t be done the old way. The cost of compliance for financial services organizations is exploding. Data silos, slow data management processes, and …
Mainframe architecture has long served as the system of record for financial services data. But as data and regulatory demands evolve, continuing to rely on legacy technology is proving not …
Typical web applications are protected with single-factor authentication: a user name and password. These credentials, in addition to being difficult to manage, leave sensitive data and applications vulnerable to a …
