Research by Aberdeen Group has shown that organizations who have best-in-class network performance and reliability are more likely to implement deep and end-to-end network monitoring and analytics to ensure they …
Although in its infancy, cognitive computing is here. This innovative capability is becoming ubiquitous in our everyday lives — fundamentally changing how we perform our jobs, engage and interact with …
When it comes to IT hardware maintenance, may companies use original equipment manufacturer (OEM) maintenance services, based on end-of-service-life (EOSL) dates. A lifecycle approach to data center equipment maintenance that …
In today’s always-on world, IT systems are so interdependent with business operations that even a few minutes of downtime can have big implications — for your productivity, reputation, and finances. …
As the technology engine powering the business, IT must innovate with new technologies and find new mechanisms and business models for creating value and driving growth. IT organizations can transform …
IT as a Service is the emerging technique that gives technology leaders the flexibility of providing the right set of services to the business. The world of IT is changing …
Technological advances are transforming the way we connect, disrupting the status quo and creating huge turbulence. So how are CIOs managing their way through the mayhem? A recent study interviewed …
You don’t control your brand anymore. Your customers do. 89% of marketers say they expect to compete primarily on the customer experience by the year 2016 (Gartner) Whether you like …
There’s a new rising star in the marketing department: the customer marketer. Long a backwater marketing function responsible for sending customer newsletters and organizing user groups, customer marketing is undergoing …
Most B2B companies say the customer experience is a priority, but their teams are not prepared or coordinated enough to make this a reality. It starts with strong alignment between …
