Logicalis Gets Confident About Compensation with Real-Time Insight
Logicalis used IBM® Cognos® Incentive Compensation Management to build an automated commission calculation process, including a web portal that salespeople can use to check...
The New Era of ICM: Simplicity, Productivity & Profitability – How Software as a Service is Revolutionizing ICM
Good news: the budget and authority to buy strategic technologies – like incentive compensation management (ICM) – that drive your success are being put in your hands.
Bad...
Managing the Modern Seller: Four SPM Lessons for Success
Are you deriving the maximum value from a holistic Sales Performance Management (SPM) approach toward your incentive-oriented people, processes, and technologies?
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Beyond the Commission: Will You Stay Ahead of the SPM Maturity Curve?
This new research report by Peter Ostrow (VP Sales Effectiveness at Aberdeen Group) has endeavored to share peer-driven recommendations for the modern sales leader and sales...
Face the Facts of Compliance: Close Security Loopholes Faster with BMC Intelligent Compliance
The old ways of implementing security and compliance mandates are no longer acceptable and the risk of high profile breaches has never been greater. Read this white paper...
Unlock innovation in the Cloud: Make IT a trusted services broker with BMC Cloud Lifecycle Management
Today’s digital enterprise runs on a foundation of agile applications and infrastructure designed for rapid, efficient response to dynamic business requirements. This evolving...
The State of Support Services
Support executives continue to receive incredible pressure to reduce the cost of delivering support. This pressure, along with the push to deliver outcome-based support,...
Live Chat Performance Benchmarks
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new...
The Travel Industry’s Journey to Customer Satisfaction
In an age of constant price-cutting and eroding brand loyalty the travel industry continues to struggle with customer satisfaction issues. New technologies, such as mobile...
Telling Your Company’s Money Story by Overcoming the Seven Stiflers
A “stifler” limits a CEO’s or CFO’s ability to know what is going on in the organization to make informed, insightful and assertive decisions that drive profitable...
