Best Practices for Adding Macs to Microsoft Networks
Adding Macs to a Microsoft-based corporate network can be a challenge. Are Microsoft tools, Apple tools or third party tools the best solution? Are Mac-oriented management tools the best option …
Buyer Case Study: Grand Island Public Schools Implements Identity Solution to Centralize Management and Increase Security
Read this IDC Buyer’s Case Study focused on how Grand Island Public Schools (GIPS), a prekindergarten through grade 12 school district located in Grand Island, Nebraska, implemented the Centrify Identity …
Teradata 2015 Global Data-Driven Marketing Survey
Get the Inside Scoop on Data-Driven Marketing from 1,500 Global Marketers Explore the State of Data-Driven Marketing and the Power of Individualized Insights Our 2015 global marketing study examines the …
Moving to the Forefront of Marketing: The Next Edge for Digital Marketers
Digital marketing campaigns provide quantifiable results like nothing ever before, and the multi-channel world is certainly the biggest opportunity to hit marketing strategies in decades. But how can sophisticated brand …
Marketing Technology Decision in a Data-Driven World
The recent onslaught of evolving commercial technology and the massive volume of data that has come with it has put the customer right at the center of everything. Customers are …
Forbes – Breaking Down the Marketing Silos: The Key to Consistently Achieving Customer Satisfaction and Improving your Bottom Line
How can the 21st century CMO create a cohesive, creative and streamlined marketing department that delivers a better product and message to the customer, leading to an ideal customer experience? …
2015 Gartner Magic Quadrant for Multichannel Campaign Management
Download the 2015 Gartner Magic Quadrant for Multichannel Campaign Management report to learn how to orchestrate company communications and marketing offers to customer segments across channels, such as websites, mobile, …
The Alignment of Customer and Support Expectations
Support organizations are implementing new technologies and processes to better connect customers with technical support teams. However, most organizations admit they’re not proactively aligning their priorities with their customers’ expectations. Are the needs …
The Truth about Customer Experience
This article from the Harvard Business Review shows how organizations that are able to skillfully manage the entire customer journey, versus just the typically emphasized touchpoints, reap enormous benefits. These …
The State of Support Services 2014
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. Our support …
