Next-Gen Cloud Contact Centers for Dummies
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become “touchless” in our post-pandemic world, …
Guide: Leading an Agent-Centric Contact Center
Your ultimate guide to an agent-centric contact center. Attract and retain the best agents from everywhere using this expert advice. Empowering your agents is key to driving business—but there’s a …
State of Human Connections at Work
The way we connect has changed drastically The global pandemic of 2020 ushered in sweeping changes to almost every aspect of our lives, affecting the way we connect both personally …
2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on …
Power of Voice Communication at Work
Research shows employees feel most connected through voice communication. In an age of texts, emails, and instant message applications, you might think phone calls are dead and buried. Nothing could …
Security Control Checklist
All organizations need to review their current M365 Tenants and use current written policies for enabling the proper controls. Organization of all types will benefit from enabling the most common …
Controlling Content Chaos
Are you still managing digital content like it’s 2012? Yesterday’s cloud and on-premises technologies were never meant to handle today’s cyber-threats, data regulations and hybrid work environments.. The good news …
The Movement To A Modern Content Solution
A Plan for Retiring Your File Server Yesterday’s cloud and on premise solutions were never intended for today’s cyber-threats, data regulations and hybrid work environments. There’s a better way to …
2022 SANS Protects: File Storage
This SANS Protects paper looks at current, prevalent threats to file storage solutions, how adversaries abuse them, and steps your organization can take to mitigate these threats — including actionable …
Managing Sprawl in Microsoft 365
To increase adoption and engagement, organizations often prioritize open collaboration over governance. Many companies evolve their collaboration environments without fully understanding what the technology can do or how to best …
