The Future of Self-Service Support

New innovative technologies and approaches are now giving product and service providers of all sizes a big opportunity to deliver more personalized and proactive self-support solutions that make customer service easier and more effective. The result is reduced customer effort and increased brand loyalty and revenues. But how do we get there? Attend this 60-minute webinar with guest speaker Ian Jacobs, Senior Analyst at Forrester Research Inc., and Chris Koverman, Vice President of Product and Engineering at Support.com, to discuss: The limitations of current self-service solutions How these limitations impact customer satisfaction A new wave of innovations to transform your self-service support strategy The increasing adoption of embedded support and why it's critical How to deliver personalized guidance to reduce customer effort The role of context and accessing actionable data for a true omnichannel support experience Request Free!