Customers now have an expectation that all online experiences are simple, easy and save them time. They want to interact with brands that can provide them with convenience that suits their busy lifestyles. Enhancing the customer experience is more paramount than ever. 

Make improvements to your brand’s online customer experience through lean UX practice and iterative design process to see fast results. Not only can small incremental changes to your brand’s experience engage more customers, but it can also drive revenue by increasing the average transaction value, conversion rates and customer lifetime value. Moreover, these can be quick wins that your business can start doing immediately.

Join us for this webinar on 30 September @ 3pm BST where we’ll take you through how you can engage a UX plan of action that uses our experience principles to give you the freedom to maximise your customer interactions.

Speakers:

Martin Bui, Head of Experience Design at ORM

Bui has led design teams at many big name agencies before joining ORM in 2019. His main aim is to create a positive impact by understanding people and humanising technology, by leading with a design thinking approach. Experience design is integral to the work ORM does, with almost every project involving challenging design, UI, UX and digital branding.

Kristy McCready, Director of Marketing Communications at HomeServe

Kristy is a highly experienced marketing professional with an extensive track record in leading strategic communications and a proven record of developing high performing teams. She has award-winning strategic focus combined with commitment to brilliant, high impact execution. Kristy is creative, energetic and collaborative, developing and executing strategies that create brand value and deliver positive commercial return.