2015 | Knowledge Hub Media

8 Consejos de experiencia del cliente para Telcos

Si es así, ¡necesita desarrollar una fuerte estrategia de experiencia del cliente! Además de mejorar la percepción de la marca, también hay un vínculo directo entre la gestión de la experiencia del cliente y sus ganancias anuales. Telecoms IQ, la comunidad dedicada a los operadores de telecomunicaciones, quisiera compartir con usted un artículo reciente sobre cómo comprometer a sus clientes. Se llama “Sin contrato no hay problemas” (No contract no problem).

Los principales aspectos a destacar son:

Descubra cómo construir un perfil exacto de sus clientes para adaptar su estrategia de experiencia del cliente
Identifique nuevas formas para hacer que su negocio se destaque frente a sus competidores y genere más ingresos
Encuentre la manera de satisfacer las demandas de sus clientes para que sigan siendo leales

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Sales & Marketing

GEC em lderes de telecomunicaes da Amrica Latina

A Gestão de Experiência do Cliente em Telecomunicações na América Latina ainda é o único evento na região onde você encontrará respostas para as dúvidas mais urgentes de atendim…

Sales & Marketing

CEM en Latinoamrica de los lderes en telecomunicaciones

La gestión del servicio al cliente (CEM, por sus siglas en inglés) en telecomunicaciones en Latinoamérica, continúa siendo el único evento de la región en el que encontrará respuesta a sus dudas apremian…

FinTech

Marco: Improving Sales and Service with SAP Business One Analytics Powered by SAP HANA

From high-tech digital refraction, mapping, and imaging systems to examination chairs, Marco Ophthalmic equipment allows eye care professionals to improve lives by improving vision. When Marco decided to streamline sales with a new IT system, it chose SAP® Business One analytics powered by the SAP HANA® platform. With greater insight into new demographic opportunities, campaign effectiveness, and customer data, Marco is making better decisions, improving customer service, and freeing up more hours to make sales.

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FinTech

3 Ways Big Data will Modernize the Insurance Industry

This article explores how this asset is the way the insurance industry is heading – learn 4 key ways of the benefits of Big Data including how it will affect your customer experience, fraudulent claims and your profits – it will revolutioni…

Enterprise IT / Featured Tech / Sales & Marketing

The Essentials of Marketing Kit – Includes the Free Social Marketer’s Guide to Pinterest

The Essentials of Marketing Kit, brings together the latest in information, coverage of important developments, and expert commentary to help with your marketing related decisions.The following kit contents will help you get the most out of your Market…

Sales & Marketing

Secrets to Successful B2B Webinars

Includes:– Campaign management– Day-of execution– Maximizing your ROI– Engaging your audience beforehand– Content best practicesThis best practice guide covers a variety of elements surrounding successful webinar strategy …

Sales & Marketing

7 Ways Customer Collaboration Can Improve Your ROI

Despite this, collaboration with customers is worth the effort, leading to a variety of benefits, including lower cost of customer service, better marketing insights and analysis, development of more innovative and high-need products, and developing lo…

Logistics

Put Your Supply Chain Operations First (and Don’t Wait on Your ERP)

Many companies still think holding off on supply chain improvements when planning enterprise resource management (ERP) changes or upgrades is best practice. But today, that is no longer required. Advances in metadata management, data integration and cl…

Insurance

Six Building Blocks For A Concrete Customer-Centric Strategy

Customer Network presents insights from Lloyds Banking Group on how to build and implement a customer-centric strategy, how to measure trust, build emotional engagement and innovate through industry regulation. Request Free!