Contact Center Prizefight: ShoreTel vs Avaya
Check out this infographic to find out who – between ShoreTel and Avaya – is best equipped to fill your needs.Request Free!
Top Trends for VoIP and Business Telephony in 2016
A closer look at the decision and the situations surrounding it show that the industry is eager for the switch to take place soon because it is finding it difficult to maintain older analog systems and to compete with IP-based telecom services.Download…
The Contact Center Conquers the Cloud
As the cloud based contact center industry approached the $10.9 billion mark and self-service becomes the new norm, it is time to look back on the evolution of contact centers to better anticipate future trends.Request Free!
2016 Contact Center Trends
With the Age of Information ushered in by the internet revolution, the era of choice, power and self-dependence has also begun in earnest. This is why the call centers, with their limited functionalities, slow processes and endless waits, are in no way…
2016 CRM Trends
The days when the instruction of employees on a new CRM application would go on for two weeks are behind us. CRM applications in 2016 and beyond will be as intuitive as possible and primarily designed with tablet and smartphone use in mind.The writing …
