Magic Quadrant for Data Management Solutions for Analytics
Cloud solutions are also gaining traction. We help data and analytics leaders to weigh up the vendors in an increasingly dynamic space.Request Free!
Checklist: Building a Great Customer Support Site
Customers love self-service, and it’s a great way to reduce your support costs as well. One of the best things you can do is build a customer support site to provide customers the information they need and reduce your support costs at the same time.Alt…
Checklist: Choosing the Right Help Desk Software
Choosing the right help desk software is essential to improving efficiency, increasing customer satisfaction, and reducing customer support costs. But with literally hundreds of options out there, how do you choose the right help desk software for your…
Best Practices for a Marketing Database Cleanse
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Maintaining a consistent, correct, and complete marketing database is not just a problem for marketers, it’s an epidemic. Not convinced? Research from MarketingSherpa states B2B contact data decays at annualized rate of 22.5%.
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Black Friday Success – Building for Zero Downtime
Customers, investors, analysts, and the media demand fast service and an excellent user experience, independent of the traffic surges that come on the most grueling eCommerce shopping days of the year. Whether unplanned or planned, downtime disrupts eC…
Black Friday Success – Building for Zero Downtime
Customers, investors, analysts, and the media demand fast service and an excellent user experience, independent of the traffic surges that come on the most grueling eCommerce shopping days of the year. Whether unplanned or planned, downtime disrupts eC…
Order Promising in a Competitive World
Order fulfillment is the foundational building block of customer service. Promising orders with greater reliability through a holistic and automated approach enables companies to reduce expedites, improve on-time delivery, and increase customer satisfa…
Empowering Logistics Companies to Reach Beyond the Limitations of QuickBooks
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The pace of change continues to accelerate at an unprecedented rate for transportation and logistics companies. With intensely competitive international markets comes an increased pressure to deliver timely service while keeping costs low. Many transportation and logistics companies have run their business upon a hairball of dangerously unreliable spreadsheets and QuickBooks. Today, companies can’t afford to wait until the end of the month for needed data. Download this white paper to learn why it may be time to upgrade to Oracle NetSuite. |
5 Tips for Hiring a Great Customer Support Team
The customer experience is one of the most important (if not THE most important) factors in business success. While every employee is responsible for customer service, and should take a customer-first approach, your customer service reps have…
Reporting & Metrics to Improve B2B Customer Support
Customer satisfaction is the go-to metric for customer support companies. But is it enough? Of course we want happy customers, because happy customers mean more customers. The problem is that for every 1 customers that complain, 23 will not – they…
