Enterprise IT

Banking on Frictionless Customer Journeys – US

“The age of the customer” has become the de facto term for explaining the power shift from organization to consumer. Customers expect banks to meet their expectations, regardless of legacy systems and internal processes. The good news is that banks have recognized this issue and are responding, aiming to create the holy grail of frictionless journeys for customers. But how do banks identify and create these frictionless journeys? It all starts with:

  • Digital transformation in the finance industry
  • Reimagining customer journeys
  • Shift to a post-channel era
  • Leveraging technology
  • Eliminating confusion
  • Finding the right measurements

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Enterprise IT

Banking on Frictionless Customer Journeys – UK

“The age of the customer” has become the de facto term for explaining the power shift from organisation to consumer. Customers expect banks to meet their expectations, regardless of legacy systems and internal processes. The good news is that banks have recognised this issue and are responding, aiming to create the holy grail of frictionless journeys for customers. But how do banks identify and create these frictionless journeys? It all starts with:

  • Digital transformation in the finance industry
  • Reimagining customer journeys
  • Shift to a post-channel era
  • Leveraging technology
  • Eliminating confusion
  • Finding the right measurements

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Enterprise IT

Making Agents Bionic: The Evolution of the Call Center- North America

Despite many predictions that digital transformation meant the demise of the call center, it has remained a key channel for customer service. Nevertheless, the role the call center plays in serving customers is changing, with 73% of centers reporting an increase in the complexity of customer-agent interactions. The problem is that call center capabilities have remained largely static and agents no longer have the tools to be able to serve increasingly complex journey efficiently. It’s therefore up to organizations to bring technology to the contact center and create the new generation of bionic agents. Download this white paper to learn about:

  • Biometric Verification
  • Paperless Journeys
  • Personalization
  • Visual displays

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Enterprise IT

Customer Experience Transformation in Insurance

Insurance companies are shifting from their traditional competitive advantage of price, to offering a better customer experience as their differentiator. The combination of a lack of perceived product differentiation, a traditionally low engagement cat…

Enterprise IT

Cyber Defense eMagazine – October 2017 Edition

Cyber Defense Magazine is all about continuing to focus on best practices and solutions for you. Our mission is to share cutting edge knowledge, real world stories and awards on the best ideas, products and services in the information technology indust…

Enterprise IT

Cyber Defense eMagazine – September 2017 Edition

Cyber Defense Magazine is all about continuing to focus on best practices and solutions for you. Our mission is to share cutting edge knowledge, real world stories and awards on the best ideas, products and services in the information technology indust…

Enterprise IT

IIA: IoT in Retail: Engaging the Connected Customer

What’s the key to making in-store shopping as frictionless for your customer as online shopping?

Read this research summary from the International Institute for Analytics to get started. You’ll learn how to use analytics to gain advanced insight from the Internet of Things: tracking chips, in-store infrared traffic monitors, interactive kiosks and customer mobile devices, to name a few. With analytics, you’ll identify who’s walking in your store, understand their behavior and preferences, and create engaging experiences for your connected customers at every turn.

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Enterprise IT

Keep Your Team Conversations Going

The vast majority of businesses use video conferencing and collaboration tools to supplement traditional in-person meetings.

Real-time video conferencing is great, but it ends when the meeting does. Most teams need to keep conversations going — around the clock and around the globe — in order to meet and collaborate effectively. And for this, they need tools that integrate video conferencing with file and message sharing to keep collaboration happening before, during, and after a meeting.

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