Enterprise IT / IT Operations

A Buyer’s Guide to Enterprise Resource Planning for Fintech Companies

As digital natives come of age and wield more spending power, they bring with them the confidence—and the expectation—that financial processes long relegated to the physical space should function smoothly and seamlessly in the digital realm. But while fintech companies themselves promise to ease and innovate on consumers’ financial interactions, they often lack the automation in their own financial and accounting processes that afford crucial efficiencies and insight into their business processes, as well as the scale to ensure sustainable growth.

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Enterprise IT / Featured Tech / Sales & Marketing

Making Agents Bionic: The Evolution of the Call Center- North America

Despite many predictions that digital transformation meant the demise of the call center, it has remained a key channel for customer service. Nevertheless, the role the call center plays in serving customers is changing, with 73% of centers reporting an increase in the complexity of customer-agent interactions. The problem is that call center capabilities have remained largely static and agents no longer have the tools to be able to serve increasingly complex journey efficiently. It’s therefore up to organizations to bring technology to the contact center and create the new generation of bionic agents. Download this white paper to learn about:

  • Biometric Verification
  • Paperless Journeys
  • Personalization
  • Visual displays

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Enterprise IT

Banking on Frictionless Customer Journeys – US

“The age of the customer” has become the de facto term for explaining the power shift from organization to consumer. Customers expect banks to meet their expectations, regardless of legacy systems and internal processes. The good news is that banks have recognized this issue and are responding, aiming to create the holy grail of frictionless journeys for customers. But how do banks identify and create these frictionless journeys? It all starts with:

  • Digital transformation in the finance industry
  • Reimagining customer journeys
  • Shift to a post-channel era
  • Leveraging technology
  • Eliminating confusion
  • Finding the right measurements

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Enterprise IT

Banking on Frictionless Customer Journeys – UK

“The age of the customer” has become the de facto term for explaining the power shift from organisation to consumer. Customers expect banks to meet their expectations, regardless of legacy systems and internal processes. The good news is that banks have recognised this issue and are responding, aiming to create the holy grail of frictionless journeys for customers. But how do banks identify and create these frictionless journeys? It all starts with:

  • Digital transformation in the finance industry
  • Reimagining customer journeys
  • Shift to a post-channel era
  • Leveraging technology
  • Eliminating confusion
  • Finding the right measurements

Request Free!
Enterprise IT

Making Agents Bionic: The Evolution of the Call Center- North America

Despite many predictions that digital transformation meant the demise of the call center, it has remained a key channel for customer service. Nevertheless, the role the call center plays in serving customers is changing, with 73% of centers reporting an increase in the complexity of customer-agent interactions. The problem is that call center capabilities have remained largely static and agents no longer have the tools to be able to serve increasingly complex journey efficiently. It’s therefore up to organizations to bring technology to the contact center and create the new generation of bionic agents. Download this white paper to learn about:

  • Biometric Verification
  • Paperless Journeys
  • Personalization
  • Visual displays

Request Free!
Enterprise IT

Customer Experience Transformation in Insurance

Insurance companies are shifting from their traditional competitive advantage of price, to offering a better customer experience as their differentiator. The combination of a lack of perceived product differentiation, a traditionally low engagement cat…

Enterprise IT

Cyber Defense eMagazine – October 2017 Edition

Cyber Defense Magazine is all about continuing to focus on best practices and solutions for you. Our mission is to share cutting edge knowledge, real world stories and awards on the best ideas, products and services in the information technology indust…

Enterprise IT

Cyber Defense eMagazine – September 2017 Edition

Cyber Defense Magazine is all about continuing to focus on best practices and solutions for you. Our mission is to share cutting edge knowledge, real world stories and awards on the best ideas, products and services in the information technology indust…