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August 2020

Enterprise IT / Featured Tech / InfoTech

Ebook: Exploring Community-Driven Analytics and BI

97% of executives say their organizations are investing in big data initiatives to become nimble and data-driven. While this top-down mandate has become the norm in today’s business environment, most knowledge workers get shut out of the data con…

Enterprise IT / Featured Tech / InfoTech

Maximize the Return on Your Data Investment

Did you know 87% of companies have low BI and analytics maturity? If you’re not on the fast track to modernizing your data infrastructure and making data rapidly accessible to every business team, you won’t see the full benefit of your d…

Enterprise IT / Featured Tech / InfoTech

Data’s Inferno: How Data Teams Can Escape Report Factory Hell

They claim you didn’t effectively fill their request, or they have follow-up questions. Before you know it, you’ve spent hours generating low-level ad-hoc reports in an attempt to give them the answers they need.  This is report fac…

Enterprise IT / Featured Tech / InfoTech

Uncover the Hidden Costs of Business Intelligence Tools

Getting a grasp on what it will cost to implement new BI software can be tricky. Forecasting gets complicated quickly, and the last thing you want to do is underestimate costs coming down the road. Lurking expenses make it a challenge to size up dif…

Enterprise IT / Featured Tech / InfoTech

Level the Playing Field with Cloud BI & Analytics

We’ve put this guide together to show you how a cloud BI stack can help you harness data for growth opportunities, while continuing to focus on your strengths. Read this eBook to Learn: 1. How cloud BI helps ov…

Enterprise IT / Featured Tech / InfoTech

How Conversational AI Can Help IT Service Desks

Conversational AI applied to the modern IT Service Desk delivers a wide range of solutions such as automation of repetitive tasks, compression of organizational hierarchies, and delivery of exceptional experiences. Automating the resolution of the requ…

Enterprise IT / Featured Tech / InfoTech

Survey Report: The Data Language Barrier

Insight-driven companies are growing 8x faster than global GDP. But surfacing these transformational insights requires the collaboration and cooperation of two very different groups of people: those with data expertise and those with business doma…

Enterprise IT / Featured Tech / InfoTech

ITSM+ What the AI Service Desk Demands

Employees are continually expecting exceptional service experience from their organizations’ IT service desks and IT Service Management solutions (ITSM). There is a rapidly growing demand for IT services to be timely, convenient, personalized, an…

Enterprise IT / Featured Tech / InfoTech

Case Study: Global Hi-Tech Company Leveraging AI to Scale Service Desk Requests

This Hi-Tech Company has over a thousand employees worldwide, causing the challenge of handling approximately 3,000 IT and facilities-related requests each month. This took up valuable time for IT and facilities personnel to process and solve. This Hi-…

Enterprise IT

How AI Is Transforming IT Service Desk and Customer Service

Service desks are being transformed and improved by self-service AI solutions like AI Service Desk and AI Customer Service. Self-service AI solutions proactively solve challenges in core business processes and ensures that those processes run…

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