2020

In today’s hyperconnected, cross-platform world, retailers are overwhelmed by a deluge of data. They’re collecting multiple types of data, including customer demographic data, transactional data, product data, operations data, shipping data…

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a g…

A steadily rising number of consumers’ interactions with retailers and brands are occurring via digital touchpoints, including live chat, SMS and messaging apps (e.g., Facebook Messenger, Apple Business Chat, WhatsApp Business), replacing legacy …

An online community is an increasingly vital part of many leading companies’ branding and engagement strategies, providing customers with a positive pre and post sale brand experience when discussing products and services. A customer forum is a g…

The Mortgage Firm (TMF), a leading lender in technology, knew they had to implement digital closings when they noticed competitors were offering hybrid closings. However, they soon realized that their templates for different packages were time-consumin…

We all know those people with an extra spark of passion and determination to create something out of nothing. They’re high achievers who push themselves harder than anyone is asking. These luminaries have an extra glow that doesn’t come fro…

As we move towards recovering from the COVID-19 Pandemic, staying up-to-date on safety protocols and OSHA guidelines is more important than ever. This toolkit provides guidance to build and sustain a culture of safety in this ever-changing…