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2020

Enterprise IT / Featured Tech / InfoTech

Field Service Buyer’s Guide

Are you or your company looking for a mobile field service management solution? The following guide can help you: • Understand your current business operations (and how they’ll benefit from a mobile fi eld service management solution) …

Enterprise IT / Featured Tech / InfoTech

Field Service Metrics to Measure

With more data available to field service organizations than ever, the use of analytics has had a significant impact in the sector and interest in business intelligence is only growing. More and more field service leaders want better insight into their…

Enterprise IT / Featured Tech / InfoTech

Meet with Us and Get a Premium Fall Gift!

Fall is the time for football, fuzzy sweaters and fine-tuning your data management. Whether it’s optimizing performance for databases, stopping endless storage refresh cycles or future proofing your analytics investments and applications, Groupwa…

Enterprise IT / Featured Tech / Sales & Marketing

SearchUnify Helps Rubrik Scale its Customer Service Operations

Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more tha…

Enterprise IT / Featured Tech / Sales & Marketing

Search-Aided Bots: The New Customer Service Aficionados

While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…

Enterprise IT / Featured Tech / Sales & Marketing

Winning with Cognitive Search: The Kronos Digital Transformation Journey

As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. In 2018, Kronos took a massive step to …

Enterprise IT / Featured Tech / Sales & Marketing

Kronos Transforms Customer Support & Self-Service Experience with SearchUnify

For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…

Enterprise IT

How to Talk to Clients About Fixed-Income in the Midst of the Coronavirus & U.S. Election

Date: Wednesday, October 21, 2020 Time: 2 pm ET | 11 am PT Cost: Complimentary Editorial Webcast Sponsored by: Eaton Vance Most investors understand and appreciate the value of bonds in their portfolios, but th…

Enterprise IT

Is Voice Latency Impacting Your Business Growth?

Understanding the impact of network latency on your voice communications. In this whitepaper you’ll learn about: What latency is and how it’s experienced How latency impacts customer experience How infrastructure change impacts latenc…

Enterprise IT

Search-Aided Bots: The New Customer Service Aficionados

While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…

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