TM Forum Report: Intent in autonomous networks

The concept of intent in autonomous networks is still very new and often misunderstood. Manual and static programmatic and rules-based automation must give way to more model- and knowledge-driven approaches. Read this report to learn how CSPs can im…

Rogers reinvents its customer service philosophy

Customer experience (CX) is the ultimate differentiator and Rogers Communications – a Canadian telecommunication and media business – knows this well. This is why they joined hands with an ITSM partner that proactively monitors the performance of their…