What the Future Holds for CX Organizations
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
The Buyer’s Guide to Your Customer Experience CRM Platform
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
How Performance Enablement Prevents Employee Turnover
Insights from the Betterworks 2022 State of Performance Enablement Report As an HR professional navigating the Great Resignation, continued employee turnover is inevitable. Our recent research suggests that some portion …
CTV: The Under-Leveraged Channel for Growth
Join AUDIENCEX VP of Strategy & Partnership Solutions, Danielle Gale, for our next live webinar where we’ll dive deep into CTV advertising. Join us for a look at CTV’s continued evolution, in which we’ll examine the current landsc…
CTV: The Under-Leveraged Channel for Growth
Join AUDIENCEX VP of Strategy & Partnership Solutions, Danielle Gale, for our next live webinar where we’ll dive deep into CTV advertising. Join us for a look at CTV’s continued evolution, in which we’ll examine the current landsc…
2022 Global HR Research Report: The State of Performance Enablement
Redefining performance management to develop top talent and reduce churn How can companies create a better employee experience, retain talent, and deliver the outcomes they need to thrive? We surveyed …
6 Keys to Better Performance Enablement
Evolving performance management to meet the challenges of today’s workplace. Today’s employees expect to take an active role in their own development. They want to synthesize career and personal development …
Redesigning Your Brand’s Mobile Engagement Strategy to Drive Sales
With the ubiquity of smartphones and consumers dependency on them, DTC merchants can drive sales and brand engagement with the right strategy. In fact, 75% of customers already claim to make at least one purchase on their mobile phone in the past…
2022 Holiday Gifting Trends & Expectations
What can retailers expect from this holiday shopping season? Inflation is on the rise and the threat of a recession is looming. With these extra financial stresses on their minds, online consumers are feeling more anxious about choosing the “righ…
