In markets where many players are vying for consumers’ attention, keeping your customers happy is crucial to your company’s success. That’s where a good customer experience (CX) strategy comes into play. It ensures that consumers…
An effective content strategy empowers content owners to make decisions that are in line with your brand and your customer experience (CX). Here are a few ways to make sure that strategy enhances, rather than disrupts, your CX.Request Free!
An 18% increase in data usage in the first week of the pandemic indicates how quickly people made the shift to doing more online. Businesses that didn’t have an online solution for their services&…
Customer experience is the overall personal impression, or the perceived value customers have of the sum of their interactions with an organization, brand, or product. Customer engagement is about communicating with your customers, growing the relation…
As fundraisers, we are usually measured by the amount of money we raise or our number of donors each year–or both. Fundraising is what helps fuel the mission and impact of your nonprofit. Yet, you may feel discouraged by “donor fatigue,&rdq…
Fund Development expert Kristin Raack demonstrates how going through a thoughtful planning process results in a stronger plan (and a more sustainable organization!). In this on-demand session, she shows you how to conduct an efficient fund development …
As fundraisers, we are usually measured by the amount of money we raise or our number of donors each year–or both. Fundraising is what helps fuel the mission and impact of your nonprofit. Yet, you may feel discouraged by “donor fatigue,&rdq…
Fundraising isn’t about the money. It’s about building relationships. Demonstrating a gratitude attitude is one of the best ways to strengthen trust and show your donors some love. The more they feel the love, the higher the retention. In this on-de…
Fund Development expert Kristin Raack demonstrates how going through a thoughtful planning process results in a stronger plan (and a more sustainable organization!). In this on-demand session, she shows you how to conduct an efficient fund development …
The answer, baked into our very DNA, is storytelling. The right story told the right way has the power to break through the noise and make a connection with your audience that leads to action. The good news is that great storytelling doesn’t have to be…
