4 Actions to Head Off Further Economic Fallout

Let’s pretend the government created a new department whose sole purpose was to keep leaders up to date on what’s around the corner. Let’s pretend they were interested in getting out ahead of change so protective guard rails could be devised, debated, …

MM+M Convene Omnichannel

A discipline that surged in importance as COVID forced brands to rethink their channel allotments, omnichannel has since become so ubiquitous as to be nearly synonymous with “doing business.” But while everyone may be aware of the eve…

Tips on Navigating the Supply Chain

The global electronic component shortage situation revealed how the just-in-time (JIT) inventory model is no longer a sustainable solution for automotive customers. Stalled manufacturing lines due to lack of supply exposed vulnerabilities in supply cha…

Contact Center Planning 2023

Status-quo approaches to contact center management have lost their edge. As talent and tech continue to evolve, new challenges and opportunities emerge—making it more critical than ever to fine-tune your talent, tech, and operations strategies. …

Big Data Clusters

Getting the benefits of big data analytics can be challenging, but it is a necessary endeavor for any organization to succeed going forward. Understanding the challenges to maximizing big data analytics and DL, and how to overcome them, is crucial…