Most Important Call Center Trends of 2021
Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other …
Leveraging Contact Center Analytics
Are your customers getting frustrated by inaccurate wait times? Are callers to your contact center resolving their issues on the first call? The good news is that analytics can help. …
Top Seven Reasons for Using Automation to Streamline the Hiring Process
Automation is being increasingly used in every walk of life, and perhaps nowhere more so than in the business world. But how does automation fit within the realms of Human …
What B2B Marketers can Learn from B2C Marketers – Four Effective Tactics
The contrast between B2B marketing and B2C marketing can be profound. These distinctions range from the length of the sales cycle to key buying motivators. Today we’ll set the differences …
Understanding Log Analytics at Scale
At its core, log analytics is the process of taking the logs generated from all over the enterprise, servers, operating systems, applications, and many others, and deducing insights from them. …
Five Ways Data-driven Analytics Investments Have Digitally Transformed Businesses
How are analytics investments improving your business? ESG recently executed an in-depth research study to better understand and quantify the relationship between the use of advanced analytics/artificial intelligence workloads and …
Analytics Breakthroughs eBook
How Pure Storage is helping customers drive better outcomes using data analytics. Data is undeniably at the heart of digital transformation, providing the fuel to generate a bounty of meaningful …
Protecting Your Intellectual Property – Why You Should Trademark Your Trade Secrets
Intellectual property is a precious and valuable commodity for businesses and business owners alike. Unlike physical assets however, this property is largely intangible: intellectual property, or IP, is the creative …
How Cloudera is Driving Quicker Business Insights by Migrating to CDP
Like many organizations, Cloudera too needs to drive deeper insight from data faster in order to meet the business challenges of today and beyond. Crucial for this is the ability …
Top 5 Server Monitoring Software and Tools to Use in 2021 and Beyond
Server monitoring tools are used by system administrators which allows businesses to generate pre-emptive warnings, automated reports, and scheduled checks within your operating environment. Adopting cloud-based technologies has made setting …
