Gartner Report: The Future of the Contact Center
By 2025, the contact center organization will be exploiting the benefits of an application ecosystem and tools to better equip staff to work in teams. Application leaders for customer service …
By 2025, the contact center organization will be exploiting the benefits of an application ecosystem and tools to better equip staff to work in teams. Application leaders for customer service …
Downtime isn’t an option for companies who are adopting data-centric strategies. Inability to access information and applications translates into lost customers and negative exposure. With the stakes growing ever larger, …
According to ESG, nearly 70% of senior IT Decision Makers believe that their IT environment is more complex than it was two years ago.* In this webinar, learn how to …
Data is increasingly at the core of any business or organization and is fueling new Digital Transformation (DX) initiatives. And as data becomes more distributed, dynamic and diverse, data Availability …
Do you know what your product is saying behind your back? People abandon products with poor user experiences — and the copy they read is part of that experience. Worst …
The access to data is growing exponentially—get the tools you need to take advantage of unstructured data. Companies are racing to adopt to new technologies that provide deeper learning about …
Your employees are trying to tell you something. Are you listening? The emphasis on employee engagement has been increasing over the years, and is currently at an all-time high. Organizations …
Sentiment analysis is at the forefront of human capital management (HCM) technology innovation. It’s time for your organization to jump on board. Artificial intelligence (AI) is a vital tool in …
The advent of digital technology has impacted every facet of society and business. Now, it’s an integral part of public sector organizations, specifically education. In March 2018, Dell commissioned Forrester …
Higher education institutions know that they must find new ways to drive innovation if they want to succeed. These institutions are rapidly becoming a hub for transformation at a local, …