A Call Center with Customer Experience at the Forefront
Why customer experience is an integral part of any contact center…. A happy customer is a returning customer, which is why service and support are so important to business. Since …
The Significance of Marketing Attribution in the Consumer Age
In a world where consumers can shop from their iPhones, iPads, Droids and access their favorite store or service with the touch of an app – marketing attribution has become …
Improve Employee Engagement with Workforce Scheduling
An engaged employee is committed to bringing his or her very best to the company. At the heart of employee engagement is a relationship of mutual trust and respect between …
A Guide to Understanding the Complexities of SSL
Secure Sockets Layer (or SSL), is the standard security technology for encrypted links between a web browser and server. This link ensures that any data that is passed between the …
What You Need to Teach Your Call Center Agents
Customer expectations are constantly increasing. They want agents who are personable, quick and skilled. As a result, call centers are putting more time, effort and money into their training programs …
Why Mobile Matters: The God that is Mobile Marketing
Mobile usage is at an all-time high. According to a recent study done by ExactTarget, roughly 85% of people admit that their mobile devices are a central part of their …
How a Slow Website Can Burn a Hole in Your Pocket
Learn more about how a slow website can burn a hole in your (company’s) pocket, costing you big-time in the profitability department…
Top Tools to Improve Your Website Conversion Rates
Having a high conversion landing page is an important component to your marketing strategy. After all, without conversions, you wouldn’t have a business at all. A strong sales page has …
The 9 Famous Entrepreneurs Who Dropped Out of College
There is a significant amount of research that statistically proves that graduates with a college degree earn much higher wages than those with only a high school diploma. Still, the …
Knowledge Hub Media featured on “The Price of Business”
Knowledge Hub Media, as featured on “The Price of Business” @ Business Talk 1110 AM, Bloomberg Radio in Houston (January 21, 2016): https://www.youtube.com/watch?v=HD4WPD7FL4k&feature=youtu.be
