The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees’ consumer-world-driven support expectations has failed to deliver on its promises. Data from a HappySignals survey show employees…
This executive report provides actionable comparison data for the CRM software features identified as most important by sales and marketing professionals. Features compared: Accounts and Contact Management Customer Communication Dashboards…
It’s important to evaluate your existing benefits administration provider on a regular basis. Is your current provider approaching employees as consumers and engaging them 365 days a year? Listen to our experts discuss three things that differ…
This exclusive and intimate event allows you to join interactive, collaborative sessions with Chicago’s top data leaders with confidence. Speakers include: Sean MacCarthy, Executive Director Global Analytics & Store Segmentatio…
A quick overview of the content covered: The impact of technological advancements Common challenges and solutions in ecommerce customer experience Co-browsing for different industries The top 5 priorities for ecommerce businesses going forw…
Here’s what’s covered: -Primary trends and expectations influencing customer support operations today -Building internal workflows and planning for escalations -What should your customer support product stack look like? -Automat…
And then it happens: dissension. Your team members have grown unhappy and you find out they’re searching for new employment or losing productivity. What did you do wrong? Did you hire the wrong people? Did your company push them away? …
Whether you are looking for a new employee health plan or renewing your current plan, careful preparation can make your health plan renewals more effective. This comprehensive guide provides you with strategies, processes and best practices to evalu…
As a company’s supply chain and customer footprint grow geographically, exchange rate volatility can create challenges for financial decision makers. And with supply chain issues related to COVID-19, these challenges have become even more complic…
Until recently, many organizations have taken a “wait and see” approach to digital transformation and the adoption of new technology. Some have chosen a cautious, bimodal strategy, experimenting with a few non-essential processes, data and …
