In this time of uncertainty, your clients feel more overwhelmed than ever. They likely don’t have the bandwidth to sort through different supplemental health options before their upcoming open enrollment. To help them, you need to be able to expl…
Many of your clients turn to high deductible health plans (HDHPs) as a way to contain healthcare costs, especially since the pandemic put a crunch on budgets. But as primary coverage shrinks, and coverage gaps widen, your clients’ employees face …
Your employees who are working parents may be at a breaking point. According to a recent Maven survey, close to 60% of parents do not feel supported by their employer. And the latest Census research reveals that 31% of women and 12% of men ages 25-44 w…
In affiliate marketing, there tends to be two prevailing schools of thought. On one hand, there are marketers who believe that simply having an affiliate program, on its own merit, is enough. On the other hand, you have marketers who understand the val…
Download A Guide to Affiliate Marketing to learn a brief history of affiliate marketing and important points to keep in mind in relation to affiliate services providers. You can also take a closer look at what’s really happening in the indus…
Find out in this investigation into the impact of network latency on voice communications. According to Gartner – By reducing customer effort, service organizations can deliver higher-quality interactions and lower costs. The benefits are many,…
Marketing organisational design and operation is a complex, dynamic and ongoing challenge for marketing leaders as the marketplace shifts in an unpredictable business climate. The 2020 Gartner Marketing Organization Survey Results can help…
Create accurate requirements for your procurement software acquisition:Get key criteria for all software modulesPrioritize using weighting featuresExport final requirements to any formatRecommendations and pricing availableWant help with your vendor sh…
Advances in artificial intelligence, machine learning, and speech analytics are transforming the contact center as we know it, at every level of the organization. Understanding customer conversations, every single one taking place daily, is what wil…
Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and attributes, and are critical to driving a positive agent and customer experience. …
