CIO’s Guide to Identity Driven Optimization
Today’s CIOs are increasingly accountable for more than just enabling the organization with tools and technology. CIOs and their IT teams are being seen as strategic enablers of the front …
Meeting regulatory standards with OIG
Today’s organizations require a holistic, integrated approach to Identity management that not only allows governance to play a crucial and connected role with access management, but also helps to strengthen …
Secure Your Company with Identity-first Automation
Identity threat detection and response are essential elements of a strong security posture and effective security operations (SecOps). Consider that: Verizon’s Data Breach Investigations Report (DBIR) 2022 revealed that 82% …
A Comprehensive Guide to Your Workforce Maturity Journey
Okta’s Identity Maturity Model (IMM) is a framework for assessing the current state of your organization’s identity capabilities and effectiveness, creating a plan to improve them, and measuring ongoing success …
MFA Deployment Guide
As we’ve seen threats to password security increase in recent years, multi-factor authentication (MFA) has gained rapid adoption. For consumer and enterprise web and mobile applications, it’s become a key …
The Key to Building a Customer-Centric Team
80% of customers now view their experience as being of equal importance to the products they buy from a company. With the importance of customer retention, it’s also worth noting …
Small Business Strategies: Leveraging AI for Smarter Conversations and Happier Customers
For many small businesses, adopting AI solutions can seem overwhelming or simply not needed. However, AI can improve your productivity, increase customer satisfaction and engagement, and streamline decision-making—while not over-complicating …
RingCentral’s Unified Communications and Contact Center Solution
In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. How do businesses win the hearts of customers for good? Invest in a unified …
Long Live Customer Service! Your Answer To Great Customer Experiences
When it comes to customer service, customers will pay more for a better experience—so your communications can’t afford to fail. How do small teams handle this without a dedicated department? …
The Unexpected Costs of Running a Small Business
Running a small business? Unexpected costs can easily pop up and bite you in the budget. Get this guide to equip yourself with what to look out for and how …
