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Research

InfoTech / Research / White Papers

How Communications Platforms Drive Customer Engagement

Today’s digitally empowered customers create a challenge for organizations to sell, market, and service them effectively. Expectations are higher than ever before, and customers openly share both positive and negative …

InfoTech / Research / White Papers

8×8’s Enterprise Engagement Management Platform: Moving Toward an Integrated Approach

The landscape of enterprise communications has changed; organizations across industries and business segments increasingly recognize the impact of an integrated cloud communications, collaboration, and contact center solution – from improved …

InfoTech / Research / White Papers

How to Solve the Enterprise Communications Crisis with an Open Cloud Strategy

There’s a reason 75% of on-premises unified communications and collaboration (UCC) initiatives fail: poor end-user adoption. This white paper examines trends in how people work and communicate to show how …

Downloads / InfoTech / Research

The Power of Identity Squared: Delivering end-to-end identity access, governance and security

With the demise of the traditional enterprise network security perimeter, enterprises are leveraging the power of identity to secure and control access to all applications, systems, and data. Join us …

Downloads / InfoTech / Research

Zero Trust in Practice: Why Identity Drives Next-Gen Access

Zero Trust is quickly becoming the dominant security model for the cloud, shifting the perimeter from the network to the people and devices that make up a modern workforce. As …

InfoTech / Research / White Papers

Securing Office 365 Vulnerabilities with Okta

Office 365 is a highly targeted application for hackers because it is widely deployed across industries. Okta’s security team commonly sees customers experiencing phishing, password spraying, and brute-force attacks, to …

Downloads / InfoTech / Research

Seamless Customer Engagement and Service on an Insurance Platform

On-Demand Webinar Customers today expect quick answers and unique services. Join this webinar for a demo that shows how email automation, billing chatbots and a weather alert system offered seamlessly …

Downloads / InfoTech / Research

ESG webcast: Multi-cloud Data Protection Trends and Best Practices

Is the multi-cloud here to stay and are enterprises really adopting this strategy? ESG’s IT Spending Intentions survey shows that 81% of current public cloud infrastructure customers use multiple CSPs …

InfoTech / Research / White Papers

Veeam: Availability for Today’s Multi-Cloud Enterprise

In today’s era, organizations are increasingly adopting multiple cloud services, including public, private and hybrid clouds to meet increased agility, innovation and cost management goals. Veeam® ensures Availability in these …

InfoTech / Research / White Papers

Agile Transformation Improves Customer Services for Leading Payroll Provider

Leading payroll and human resources (HR) provider Paychex pairs innovative technology with flexible digital services to create self-service tools supported by industry specialists. Its agile transformation to adopt collaborative DevOps …

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