Stryker is able to better manage incentive compensation for its US based sales representatives so that they can focus more on the customer, selling, as well as strategizing.
Android has long ruled the consumer market. Now, the latest security advancements from Google and device manufacturers, and support for Android by leading enterprise mobility management (EMM) solution providers, are …
Today, mobile devices are full-fledged business tools. Building on mobile device management (MDM) and mobile application management (MAM), organizations are increasingly developing their own enterprise apps for specific job tasks …
This white paper explores the rapid workplace productivity transformation of securing enterprise content so employees can use smartphones and tablets to run their business from the palms of their hands. …
Mobile devices, particularly smartphones, are exceptionally vulnerable to security breaches. They are easily lost, are filled with unknown applications, communicate over untrusted networks, and are often purchased by users without …
Customer success as a corporate practice and organizational entity continues to spread at a rapid pace across the technology industry. The TSIA 2015 Customer Success Baseline Survey showed that it …
IDC recently spent time with two customers of clientless remote software, Dell and Dover Federal Credit Union, who spoke about the importance of security, feature sets and the strong relationships …
The pace of technology change in today’s workplace affects everyone, from the CEO to the plant worker. But no one may be more affected that the help desk professional, who …
There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the …
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between …
