Register Now! to be a part of this intimate networking dinner at Gibson’s bar and steakhouse, Rosemont, Illinois. Hear from industry experts, learn from peers and enjoy a scrumptious 3-course steak dinner & drinks. Let’s celebrate t…
Anjali Samani, Director of Data Science & Data Intelligence at Salesforce, joins the show to discuss what it takes to become a mature data organization and how to build an impactful, diverse data team. As a data leader with over 15 years of experie…
Design a better site experience. Websites are living assets that should adapt and evolve alongside your business. Whether you need to make a few minor updates for brand consistency or plan a full refresh, redesigning your website can be daunti…
Over the last two years, we have witnessed an astounding acceleration towards digitalization in the manufacturing sector. The opportunities for those who are adapting and delivering on their roadmap are limitless. For those who lag-behind in their t…
The impact of climate change is affecting both societies as well as hampering global trade. Across regions and industries, the focus on ESG (Environmental, Social and Governance) is at an all-time high, with concerns around environmental sustainability…
The #1 tactic CX-savvy businesses are using to edge ahead of the competition? Engaging customers on their preferred digital channels. In this exclusive study by Harvard Business Review Analytic Services, you’ll see how real CX leaders from fir…
Like so many teams, customer service organizations have had to shift to digital-first ways of working over the past two years. How has that impacted their ability to resolve customers’ issues? What new technologies and processes are they adopting…
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such important work. To understand what the future might look like, we talked with business and customer se…
Modern customer service teams face a variety of challenges—from information silos to communication breakdowns to agent attrition—that have grown only more complex with the shift to remote work. As they look to the future, how can companies …
In our digital-first world, there’s simply no going back to the old way of selling. Case in point: three out of four B2B decision makers prefer remote interactions, according to an analysis by McKinsey. Digital sales can be a double-edged…
