This report, focusing on the state of service management in 2021, provides service management and technical support leaders with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and supp…
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
Modern customer needs and preferences have changed dramatically in recent years. They demand seamless and instantaneous communication across any channel, at any time. In fact, recent Kustomer research revealed customers …
The direct marketing landscape has been in a constant state of movement in recent years. Marketing leaders have altered and re-altered strategies to meet consumer expectations, smooth data privacy friction, and relieve digital burnout – making of…
B2B marketers are being increasingly challenged to achieve and deliver more. And for high-performing teams to get ahead of the competition – and their goals – nothing helps achieve record-pace like a running start. It’s time to kick u…
By Meghan Maneval, Director of Technical Product Management at Reciprocity Because of the dramatic acceleration of digital transformation, many organizations have accepted associated risk rather than taking the time to …
There are an estimated 24 million ecommerce sites around the world. With so much competition, what can you do to break through the noise? One proven strategy implemented by LAWLESS Beauty to great success: delivering personalized experiences to bett…
Customers are buying more on mobile. In fact, mcommerce sales are expected to grow 14.7% in 2023, according to an eMarketer forecast. To drive sales and retain customers, marketers can use SMS (text messaging) and push notifications to accelerate their…
