Just as retailers were attempting to recover from the challenges of the pandemic with surging demand and supply chain bottlenecks, another quandary has reared its head: inflation. As we move further into the 2022 holiday season, we will continue to tra…
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
Join AUDIENCEX VP of Strategy & Partnership Solutions, Danielle Gale, for our next live webinar where we’ll dive deep into CTV advertising. Join us for a look at CTV’s continued evolution, in which we’ll examine the current landsc…
Search spending growth did decelerate compared to Q2, but at 15% Y/Y, it was still in line with the pre-pandemic average. Read the Q3 2022 edition of the Tinuiti Google Ads Benchmark report for more detail on these results along with over 20 charts wit…
Read more about how these events impacted performance in the latest edition of the Amazon Ads Benchmark Report, which also unpacks other key developments, such as: How average Amazon Sponsored Products cost per click grew year over year for thirt…
The Meta Ads Benchmark Report Q3 2022 unpacks this and other key trends unfolding for paid social advertisers as they head into the Q4 holiday season, including: Continued growth in Reels ad impression share across both Instagram and Facebook, as…
Hulu grew faster than the streaming market overall, but also saw a deceleration. Read the 2022 State of Streaming report for more detail on these trends, the outlook for the rest of the year, and additional data points on key topics like: How sig…
Legislation governing utility companies continues to advance as well, imposing ever higher standards for vegetation management, environmental preservation, and other aspects of utility business practices. Rising costs to maintain and expand infrastruct…
