In response to the pandemic and rapidly changing customer demands, contact centers have undergone a decade’s worth of transformation in the past two years. That does not, however, mean we can take the next few years off. The hybridization of the workfo…
Whether it’s chatbots, communities, IVR systems, or FAQs, customers expect round-the-clock access to support, and they prefer firms that provide it. This is why present-day businesses offer a plethora of self-service mediums. In 2020, self-service c…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what enterprise search used to be, what it is, and what it will be! If you are wor…
Sunset + Vine joins Matrox to discuss how their production company uses the Monarch EDGE encoder to adapt to current live sports webcasting conditions while providing cutting-edge coverage of some of the world’s top sporting events.Request Free!
Si vous ne pouvez pas automatiser la créativité en elle-même, l’automatisation de parties clés de l’écosystème permet une évolutivité et accélère la commercialisation. Ce …
Il n’est pas suffisant d’embaucher plus de personnel pour répondre aux exigences croissantes en matière de marketing pour le commerce de détail, d’hyper ciblage localisé et personnalisé et d’ex…
Surveys show that 75 percent of internet users won’t make important purchasing decisions unless they speak the language in which the product description is written. This poses a potential issue for the 40 percent of marketing executives whose key…
Poorly constructed comp plans can fuel employee churn, demotivate performance, wreak havoc on your books, and put up glaring red flags for potential investors. With this guide you will: Understand the responsibilities of each team as it relate…
As we start to blur the line between sales and marketing, attribution has morphed into a strategic project that identifies the right combination of activities to close more deals, faster. Join Ashley Schwandt, Senior Marketing Operations Manager fro…
